Shipping and Return Policy

Shipping Policy

          Processing Time:

• Orders are processed and shipped within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation.

          Shipping Methods:

• We offer standard shipping options through our trusted carriers, with estimated delivery times provided at checkout.

Customer Support:

 

• If you have any questions about our shipping policy, tracking your order, or need assistance with your shipment, please contact our Customer Support team for prompt assistance.

Return Policy

            Return Window:

• Customers can return their purchase within 14 days of receiving their order.

           Eligibility for Returns:

• Products must be unused and in the same condition that you received them.
• Products should be returned in their original packaging with all tags attached.

           Non-Returnable Items:

• Due to the nature of our products being cosmetics, we cannot accept returns of items that have been used or opened.

How to Initiate a Return:

1. Contact our Customer Support team within 14 days of receiving your order to request a return.
2. Provide your order number, details of the product you wish to return, and the reason for the return.
3. Our Customer Support team will provide you with a return authorization and instructions on how to return the product.

Refunds:

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
• If the return is approved, a refund will be processed to your original method of payment within a certain number of days, depending on your payment provider's policies.

Exchanges:

• We do not offer exchanges at this time. If you wish to exchange a product, you will need to return the original item and place a new order.

Shipping Costs:

• Customers are responsible for paying the shipping costs for returning their item unless the return is due to a manufacturing defect or an error on our part.

Contact Us:

• If you have any questions about our return policy, please contact our Customer Support team for assistance.